About Salesforce
The Introduction to Salesforce Certificate of Achievement program explores the different certifications and career opportunities at Salesforce. Students gain expertise in professional customer service skills, professional conduct, and positive problem-solving in modern workplace settings. Students will delve deeper into CRM (Customer Relationship Management) technology and the automation of sales, marketing, communication, and workflow processes.
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Program Paths
Introduction to Salesforce
Certificate of Achievement
Available Fall 2026
Demonstrate proficiency using Salesforce in a business environment. Apply Salesforce's introductory concepts and its core functions in a business setting. Formulate tactics and strategies to connect with customers using Salesforce Service Cloud and Salesforce Marketing Cloud.
Resources, Transfer, and Career Opportunities
Student Resources
We know college isn't always easy. We are here to help as you navigate through your SMC journey. This resource connects to information about Financial Aid, Tutoring Services, the Center for Wellness and Wellbeing and much more!
Transfers
Entrepreneurship is a career education program that does not directly lead to transfer. Students planning to transfer should talk immediately with an Academic Counselor to discuss what SMC courses will help you transfer.
Career Opportunities
Consider scheduling an appointment with a career advisor with knowledge of the marketing profession to discuss internship and jobs as well as steps you can take to become job ready.